Automation, AI and websites for businesses

Make every enquiry count.

We build systems that reply straight away, organise each contact and follow up for you. You step in when it’s time to close the sale.

Your first call is free, with no commitment.

AI reading the enquiry…
New enquiryWhatsApp

Hi, I’d like a quote to renovate my kitchen. It’s about 12 m².

Hi! I’m the company’s virtual assistant. Thanks for getting in touch. Where is the property, and when would you like the work done?

In the city centre, before summer.

Work:
Full kitchen renovation ✓
Size:
12 m² ✓
Location:
City centre ✓
Timing:
Before summer ✓
Ready for a viewingApprove viewing
Thu 18:00
Technical visit confirmed

You just approve.

Example with fictional data.

Built for businesses like yours

  • Wedding and event venues
  • Renovation and kitchen businesses
  • Estate agents
  • Vehicle dealerships
  • Bakeries and cake shops
  • Florists
  • Service businesses

The problem

You don’t lose customers all at once. You lose them one missed step at a time.

A WhatsApp message answered the next day. An email nobody opens. A quote nobody follows up. Each seems small on its own. Together, they send customers elsewhere.

Replies arrive too late

By the time you reply, the customer has already asked other businesses.

Enquiries arrive everywhere

WhatsApp, Instagram, email, your website, listing platforms. Every channel is another inbox somebody has to check.

Follow-up relies on memory

If nobody remembers to get back in touch, the sale goes cold.

Your team becomes an admin desk

Hours answering the same questions, copying information and booking appointments by hand.

  • WhatsAppYesterday, 23:14

    Hi, is 12 September available?

    No reply
  • Instagram2 days ago

    How much for 120 guests?

    No reply
  • Email3 days ago

    Quote request

    Unread
  • Website4 days ago

    I’d like to arrange a viewing

    Unassigned

Example with fictional data.

How it works

A system that replies, asks, books and keeps you informed.

We build it around the tools you already use. It works during the day, at night and over the weekend.

  1. 01Replies in secondsEvery enquiry gets an immediate reply, using your tone and approved information.Hi, I’d like a quote to renovate my kitchen. It’s about 12 m². 8 seconds ago Hi! I’m the company’s virtual assistant. Thanks for getting in touch. Where is the property, and when would you like the work done?
  2. 02Asks what you need to knowDates, budget, dimensions or whatever matters to your business. A normal conversation, without lengthy forms.Project: Full kitchen renovation ✓ Area: City centre ✓ Timing: Before summer ✓ Budget: To be confirmed
  3. 03Hands over what mattersEvery contact is organised in a dashboard, with a clear priority and next step.Carmen R. · Ready for a site visit Javier M. · Budget needed Ana and Luis · Follow up tomorrow
  4. 04Books the viewingIt offers available slots from your calendar and confirms the appointment, with a reminder the day before.Thursday 11, 18:00 · Site visit confirmed Hi Carmen, your site visit is confirmed for Thursday 11 at 18:00 to see the kitchen. We’ll send you a reminder the day before.
  5. 05Follows up for youWhen someone stops replying, it gets back in touch at the right time. It stops as soon as they respond or say no.Follow-up sent to Javier Javier has replied New viewing confirmed
  1. Hi, I’d like a quote to renovate my kitchen. It’s about 12 m². 8 seconds ago Hi! I’m the company’s virtual assistant. Thanks for getting in touch. Where is the property, and when would you like the work done?
  2. Project: Full kitchen renovation ✓ Area: City centre ✓ Timing: Before summer ✓ Budget: To be confirmed
  3. Carmen R. · Ready for a site visit Javier M. · Budget needed Ana and Luis · Follow up tomorrow
  4. Thursday 11, 18:00 · Site visit confirmed Hi Carmen, your site visit is confirmed for Thursday 11 at 18:00 to see the kitchen. We’ll send you a reminder the day before.
  5. Follow-up sent to Javier Javier has replied New viewing confirmed
  1. 01

    Replies in seconds

    Every enquiry gets an immediate reply, using your tone and approved information.

    Hi, I’d like a quote to renovate my kitchen. It’s about 12 m².8 seconds ago
    Hi! I’m the company’s virtual assistant. Thanks for getting in touch. Where is the property, and when would you like the work done?
  2. 02

    Asks what you need to know

    Dates, budget, dimensions or whatever matters to your business. A normal conversation, without lengthy forms.

    Project:
    Full kitchen renovation ✓
    Area:
    City centre ✓
    Timing:
    Before summer ✓
    Budget:
    To be confirmed
  3. 03

    Hands over what matters

    Every contact is organised in a dashboard, with a clear priority and next step.

    • Carmen R.Ready for a site visit
    • Javier M.Budget needed
    • Ana and LuisFollow up tomorrow
  4. 04

    Books the viewing

    It offers available slots from your calendar and confirms the appointment, with a reminder the day before.

    Thursday 11, 18:00Site visit confirmed

    Sent to Carmen on WhatsApp

    Hi Carmen, your site visit is confirmed for Thursday 11 at 18:00 to see the kitchen. We’ll send you a reminder the day before.

  5. 05

    Follows up for you

    When someone stops replying, it gets back in touch at the right time. It stops as soon as they respond or say no.

    • Follow-up sent to Javier
    • Javier has replied
    • New viewing confirmed

Example with fictional data.

Your part: close the sale.

What we do

Three ways we can help

Custom automation

Orders, invoices, reports, alerts or information copied from one place to another. If a task repeats every week, there’s a good chance it can be automated.

Websites for local businesses

For bakeries, florists, cake shops and neighbourhood businesses without a website. We get you online and send clear, organised orders to your WhatsApp.

  • WhatsApp
  • Instagram
  • Email
  • Website
  • Listing platforms
Nivren
  • Dashboard
  • Calendar
  • Your team

Next step

How many enquiries are slipping through the cracks?

Tell us how customers reach you today and we’ll tell you whether we can help and how.

Have questions? Read our FAQs
Víctor Cazorla, founder of Nivren

You speak directly with Víctor, the founder.

Meet Víctor